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Our Stores Have Now Re-Opened

We have reduced our opening hours to the following

Monday      Closed 
Tuesday   10:30AM - 5PM
Wednesday   10:30AM - 5PM
Thursday  10:30AM - 5PM
Friday  10:30AM - 5PM
Saturday  10:00AM - 5PM
Sunday  Closed 

Get Your Items Faster By Reserving Online  Click Here To Find Out More

  

Covid-19 Safety Measures  

To keep our customers and staff members safe we will only be able to have a maximum of four customers in the store at any given time. For this reason we ask when possible to shop alone.
If there are other customers in our store during your visit we ask that you respect their space and keep a 2m distance.
We have implemented a one way system in our stores which we ask to be observed when visiting our store
Hand sanitizers will be available throughout our stores
Our changing rooms will remain closed until further notice. 
We have amended our in store returns policy to reflect this so the item can be tried on in the safety of your own home. Please see below for amendments to return policy

New In Store Returns Policy Effective From 16/6/2020 Until Further Notice 

We will offer a refund on items which are returned to us within 14 days of the purchase date. For items returned to us after this date but within 28 days of the original purchase date we will issue a Store Credit to be spent in either of our stores. All items must be in the original condition with all tags and packaging. 

Returning Customers 

If you have seen an item in our store from a previous visit. We have opened a drive-thru service so that you can reserve your item online and then Pay & Collect item at our Windsor Store Via a drive-thru setup to the rear of our store. Click here for more information on this service.

Appointments 

We will be offering two half an hour private appointments in both our stores each day which must be booked in advance and will be available on the following days and times. 

Tuesday    10:00 to 10:30    17:00 to 17:30 
Wednesday   10:00 to 10:30    17:00 to 17:30 
Thursday    10:00 to 10:30    17:00 to 17:30 
Friday   10:00 to 10:30    17:00 to 17:30 



To make an appointment request please email us at online@michaelchell.co.uk and let us know which store,day and time slot. So we can check that it is available for you. 

Windsor 

Guildford