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This returns policy applies to online orders only:

Please Email For All Returns Due To Current Store Closures 


We want you to be completely happy with your purchase. If, however, you would like to return an item, please inform us you wish to return the item/items within 14 days by contacting


Please make sure the item is returned to us within 14 days of the return being accepted.

Items must be in original condition and returned with the original order receipt. We can not be held responsible for any returns that get lost or damaged please you a secure delivery method with value cover. Please try to re-use the original delivery boxes to help ensure items don't get damaged during the return process and to help reduce wastage.


All international returns please clearly mark as RETURNED GOODS on box.


Return Address:

Michael Chell Returns

6-14 St Leonards Road





Please put your order number on the outside of return

Customers are responsible for all the returns costs.


If you have a problem with your order please

contact prior to returning, we will try our best to get back to you within 3 working days but may take longer at peak times.


If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.


Each garment comes with a Michael Chell tag do not remove or refund or exchange will not be permitted.