Delivery & Returns
To ensure you receive your parcels in time for christmas please order before 18th of December.
Our in store and online returns policy have been extended till the end of January 2024 for purchases in December 2023.
We will aim to dispatch your item(s) as soon as possible after payment clears.
We are now dispatching Only On Tuesdays - Wednesdays - Thursdays - Fridays
If an item is purchased on a dispatch day before 10:30AM and payments have cleared by 11AM we will aim to get the item put onto that dispatch day but we can not guarantee this.
If you would like to return an item, please inform us you wish to return the item/items within 14 days of the item being delivered by contacting firstname.lastname@example.org
We will endeavour to deliver the Product as soon as possible after confirmation of your order. All are stock levels should be correct but under rare occasions we hold the right to cancel the order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product. We will try to keep you informed in the event of any delay.
Delivery will be to the address specified by you when ordering and not sent to any other addresses. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the product reaches the destination country.
As soon as the Product has been delivered to you, you become the owner of those Products and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the product.
We must be notified in writing within 1 day of receipt of goods about any damaged goods or shortages. Any notification later than this will result in a void claim.
Please email email@example.com
Orders are dispatched from our UK warehouse and aim to dispatch the same day when possible
Saturday-Sunday and Monday orders will be dispatched on the Tuesday
All deliveries are insured and will require a signature on delivery. Please don't accept delivery if parcel looks heavily damaged or tampered with.
If you are not in to receive the delivery Royal Mail will leave you a card instructing you to reschedule delivery or collect from you local Royal Mail office.
Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.
We currently Royal Mail for are UK deliveries but this can be subject to change in some instances. For International deliveries we will use Royal Mail who may pass the delivery on to a local international postal service depending on destination.
Once the item has been dispatched we will be unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.
Delivery times vary depending on the delivery method chosen and dispatch day.
UK Royal Mail Standard : 2-4 business days
UK Royal Mail Special Delivery : 1-2 business days
International delivery prices and times vary - We are not responsible For Any Cost You May Incur Upon Delivery To Destination Country.
This returns policy applies to online orders only:
We want you to be completely happy with your purchase. If, however, you would like to return an item, please inform us you wish to return the item/items within 14 days of item being delivered by contacting firstname.lastname@example.org
Please make sure the item is returned to us within 14 days of the return being accepted.
Items must be in original condition and returned with the original order receipt. We can not be held responsible for any returns that get lost or damaged. Please use a secure delivery method with value cover. Please try to re-use the original delivery boxes to help ensure items don't get damaged during the return process and to help reduce wastage.
All international returns please clearly mark as RETURNED GOODS on box.
Michael Chell Returns
6-14 St Leonards Road
Customers are responsible for all the return costs.
If you have a problem with your order please contact email@example.com prior to returning, we will try our best to get back to you within 3 working days but may take longer at peak times.
If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
Items Purchased In Store
Items returned within 28 days of purchase, with a valid receipt, and in their original condition, including tickets, tags and or packaging can be exchanged for alternatives to the same or higher value, or for a credit note valid for 24 months.