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Website Terms Of Use:
Welcome to our website. By continuing to browse or use this website, you indicate your acceptance of these terms of use. If you do not accept these terms, you are not authorised to use this website. We may amend these terms at any time, and you should check for updates from time to time. The amended Terms of Use will be effective from the date they are posted on this website
We try to ensure that the website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if this website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
Ordering:
Orders of product are subject to availability. When you place an order, we will confirm it by email, but the order will only become accepted when we send you an email confirming the dispatch of the product. If we cannot fulfil your order for any reason, we will notify you as soon as possible and process a refund to you.
We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error in any information on the Website, or in any other communication or document issued by us, may be corrected without any blame on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product at the wrong price, you will receive a full refund if you decide to cancel. Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects.
If you require any more information on products or sizing please email online@michaelchell.co.uk and someone will be able to help guide you.
Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.
Gift Cards
Vouchers purchased online are currently preset to be redeemed In-Store Only. If you have a gift card and wish to redeem it online please contact us at online@michaelchell.co.uk so we can arrange your card to be set up for online purchasing.
Voucher will be combined into one card to the amount ordered.
Payment:
Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee, which will be added to your total order price.
Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund within seven days.
Lost or Damaged Goods:
We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.
Please email online@michaelchell.co.uk
Shipping & Returns:
Delivery:
We will endeavour to deliver the Product as soon as possible after confirmation of your order. All are stock levels should be correct but under rare occasions we hold the right to cancel the order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product. We will try to keep you informed in the event of any delay.
Delivery will be to the address specified by you when ordering and not sent to any other addresses. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the product reaches the destination country.
As soon as the Product has been delivered to you, you become the owner of those Products and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the product.
All deliveries are insured and will require a signature on delivery. Please don't accept delivery if parcel looks heavily damaged or tampered with.
If you are not in to receive the delivery Royal Mail will leave you a card instructing you to reschedule delivery or collect from you local Royal Mail office.
Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.
We currently Royal Mail for are UK deliveries but this can be subject to change in some instances. For International deliveries we will use Royal Mail who may pass the delivery on to a local international postal service depending on destination.
Once the item has been dispatched we will be unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.
Delivery times vary depending on the delivery method chosen and dispatch day.
Royal Mail Standard : 2-3 business days
Royal Mail Special Delivery : 1-2 business days
International delivery times vary
This returns policy applies to online orders only:
We want you to be completely happy with your purchase. If, however, you would like to return an item, please inform us you wish to return the item/items within 14 days by contacting online@michaelchell.co.uk
Please make sure the item is returned to us within 14 days of the return being accepted.
Items must be in original condition and returned with the original order receipt. We can not be held responsible for any returns that get lost or damaged please you a secure delivery method with value cover. Please try to re-use the original delivery boxes to help ensure items don't get damaged during the return process and to help reduce wastage.
All international returns please clearly mark as RETURNED GOODS on box.
Return Address:
Michael Chell Returns
6-14 St Leonards Road
Windsor
Berkshire
SL4 3BW
UK
Customers are responsible for all the returns costs.
If you have a problem with your order please
contact online@michaelchell.co.uk prior to returning, we will try our best to get back to you within 3 working days but may take longer at peak times.
If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
Each garment comes with a Michael Chell tag do not remove or refund or exchange will not be permitted.
Items Purchased In store
Items returned within 28 days of purchase, with a valid receipt, and in their original condition, including tickets, tags and or packaging can be exchanged for alternatives to the same or higher value, or for a credit note valid for 24 months.