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1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.michaelchell.co.uk
Michael Chell LTD is the data controller and we are responsible for your personal data. (referred to as “we”, “us” or “our” in this privacy notice)
Contact Details
Our full details are: 14 St. Leonards Road, Windsor, Berkshire, SL4 3BW
Full name of legal entity: Michael Chell Ltd
Email address: online@michaelchell.co.uk
Postal address: SL4 3BW
Telephone number: 01753 862589
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at online@michaelchell.co.uk OR by logging into your account.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE SECTION 4 BELOW]
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Direct interactions: You may provide data by completing forms on our website (or otherwise) or by communicating with us by postal mail, telephone, e-mail or otherwise, including when you:• place an order for our products or services;
create an account on our site;
subscribe to our services;
ask for marketing or materials be sent to you;
enter a promotion such as a competition, prize draw or survey; or
send us feedback or correspondence.
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy for further details
4. MARKETING COMMUNICATIONS – HOW WE USE YOUR PERSONAL DATA
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Our purposes for processing your personal data:
Below you can find a clear guideline of how we intend to use your personal data coupled with the legal grounds upon which we will do it. Where it is in our legitimate interests to do so we have also explained.
Activity
Data Type
Lawful Basis To Process Data
Registration as a new customer
(a) Identity
(b) Contact
To perform a contract with you
To process and deliver your order(s) including:
1. Manage payments and fees
2. Collect money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing / Communications
1. To perform a contract with you
2. Necessary for our legitimate interests to recover money owed
To manage our ongoing relationship with you including:
1. Notifying you about changes to policies
2. Asking you to complete a survey or leave a review
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing / Communications
1. To perform a contract with you
2. Necessary for our legitimate interests to: Understand how customers use our site to enhance the experience Undertake a legal obligation to communicate policy changes
To enter a competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing / Communications
Necessary for our legitimate interests to:
Understanding how customers use our site to enhance the experience
Understand what products / brands customers want to enhance their experience
Grow the business by establishing better relationships with customers
To deliver relevant content and advertisements to you and act upon it
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing / Communications
(f) Technical
Necessary for our legitimate interests to:
Understanding how our customers use our site to enhance the experience
Grow the business using tailored advertisements to enhance the customers experience
To be used as part of our Analytical studies of the website and user behaviour
(a) Technical
(b) Usage
(c) Profile
Necessary for our legitimate interests to:
Understanding how customers use our site to enhance the experience
Grow the business using real analytical data that we can make business decisions from
Used to formulate our marketing strategy in the future
To give suggestions / recommendations of products / services that you may be interested in
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests to grow the business by showing relevant products based upon previous behaviour
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities
Third parties to whom we sell, transfer, or merge parts of our business or our assets
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at online@michaelchell.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
11. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
WHAT IS A COOKIE?
A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
HOW DO WE USE COOKIES?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Website Terms Of Use:
Welcome to our website. By continuing to browse or use this website, you indicate your acceptance of these terms of use. If you do not accept these terms, you are not authorised to use this website. We may amend these terms at any time, and you should check for updates from time to time. The amended Terms of Use will be effective from the date they are posted on this website
We try to ensure that the website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if this website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
Ordering:
Orders of product are subject to availability. When you place an order, we will confirm it by email, but the order will only become accepted when we send you an email confirming the dispatch of the product. If we cannot fulfil your order for any reason, we will notify you as soon as possible and process a refund to you.
We try to ensure that product details displayed on the Website our correct and up-to-date. However, any error in any information on the Website, or in any other communication or document issued by us, may be corrected without any blame on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product at the wrong price, you will receive a full refund if you decide to cancel. Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects.
If you require any more information on products or sizing please email online@michaelchell.co.uk and someone will be able to help guide you.
Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.
International delivery prices and times vary - We are not responsible For Any Cost You May Incur Upon Delivery To Destination Country.
Gift Cards
Vouchers purchased online are currently preset to be redeemed In-Store Only. If you have a gift card and wish to redeem it online please contact us at online@michaelchell.co.uk so we can arrange your card to be set up for online purchasing.
Voucher will be combined into one card to the amount ordered.
Payment:
Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee, which will be added to your total order price.
Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund within seven days.
Lost or Damaged Goods:
We must be notified in writing within 1 day of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.
We will endeavour to deliver the Product as soon as possible after confirmation of your order. All are stock levels should be correct but under rare occasions we hold the right to cancel the order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product. We will try to keep you informed in the event of any delay.
Delivery will be to the address specified by you when ordering and not sent to any other addresses. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the product reaches the destination country.
As soon as the Product has been delivered to you, you become the owner of those Products and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the product.
All deliveries are insured and will require a signature on delivery. Please don't accept delivery if parcel looks heavily damaged or tampered with.
If you are not in to receive the delivery Royal Mail will leave you a card instructing you to reschedule delivery or collect from you local Royal Mail office.
Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.
We currently Royal Mail for are UK deliveries but this can be subject to change in some instances. For International deliveries we will use Royal Mail who may pass the delivery on to a local international postal service depending on destination.
Once the item has been dispatched we will be unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.
Delivery times vary depending on the delivery method chosen and dispatch day.
Royal Mail Standard : 2-3 business days
Royal Mail Special Delivery : 1-2 business days
International delivery prices and times vary - We are not responsible For Any Cost You May Incur Upon Delivery To Destination Country.
This returns policy applies to online orders only:
We want you to be completely happy with your purchase. If, however, you would like to return an item, please inform us you wish to return the item/items within 14 days by contacting online@michaelchell.co.uk
Please make sure the item is returned to us within 14 days of the return being accepted.
Items must be in original condition and returned with the original order receipt. We can not be held responsible for any returns that get lost or damaged please you a secure delivery method with value cover. Please try to re-use the original delivery boxes to help ensure items don't get damaged during the return process and to help reduce wastage.
All international returns please clearly mark as RETURNED GOODS on box.
Return Address:
Michael Chell Returns
6-14 St Leonards Road
Windsor
Berkshire
SL4 3BW
UK
Customers are responsible for all the returns costs.
If you have a problem with your order please
contact online@michaelchell.co.uk prior to returning, we will try our best to get back to you within 3 working days but may take longer at peak times.
If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
Each garment comes with a Michael Chell tag do not remove or refund or exchange will not be permitted.
Items Purchased In store
Items returned within 28 days of purchase, with a valid receipt, and in their original condition, including tickets, tags and or packaging can be exchanged for alternatives to the same or higher value, or for a credit note valid for 24 months.